Get In Touch
Contact Us
Questions about an order, a pre-order, sizing, shipping, or anything else — we read every message.
Email
derek@pilonlaboratories.comWe typically respond within 1–2 business days. For order issues, include your order number or the email used at checkout so we can look it up quickly.
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Order & Shipping Questions
See our Returns & Refunds Policy for defects, wrong items, and pre-order details — or just email us directly.
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Custom & Wholesale
Bulk orders, custom jewellery commissions, and retreat or event packages — reach out with what you have in mind.